To enroll as a patient at Avalon Medical, please call in to our offices at 6 Avalon Drive and fill in the forms. This is a simple process which may take about 5-10 minutes or less.
If you'd like to save time, you can print the patient enrollment forms at home and bring them in already filled out.
Please bring approved ID:
- Birth Certificate must be accompanied by photo ID - this can be a Driver's Licence
- Visa Documentation must be accompanied by Passport showing date of arrival into New Zealand
INFORMATION FOR NEW PATIENTS
Before we have received your complete file from your previous GP, it may be difficult for Avalon Medical GPs to provide you with a thorough assessment without knowing your previous history. Therefore please take note of the following:
Repeat Prescription Requests:
Please bring evidence of your previous medications showing quantity and dosage by either bringing in your medication in its original packaging or a copy of your last prescription from your regular pharmacy. A GP consultation is required for all new patients' medication requests. A 6 monthly medication review is required with a GP for all medications. This is to ensure you are on the right medication, at the right dosage and at the right frequency for your condition.
Certain Drug Requests:
In order for Avalon Medical GPs to assess your requirements they must first be able to review your existing management plan. Until your file is received, no repeat prescribing will be allowed for any habit forming drugs or medications.
15 Minute Appointments:
Consultations are offered at 15 minute intervals. This time is usually not enough to cover multiple concerns. In the interest of time and for the courtesy of other patients waiting, please choose the most pressing concern for the first visit. Follow up visits are allowed however these will incur a respective fee.
Proof of Identity & Citizen/Residency or Work Visa:
It is now a requirement of the Ministry of Health that all patients are to provide photo identity and/or eligibility to receive funded health services in New Zealand.
HEALTH INFORMATION PRIVACY
Avalon Medical is committed to managing health information in accordance with the Health Information Privacy Code 1994.
This means that we will protect the confidentiality of your health information as required by this Code and associated laws.
From time to time we may share relevant information about you with other health providers to assist in providing you with co-ordinated care. These may include:
- Other medical centres, pharmacy, nursing and allied health professional involved in your care.
- Public Health Officials investigating notifiable diseases
- The Primary Health Organisation (PHO) you are enrolled with for administration and funding purposes.
Further details are included on our enrolment form (see link above). All patients are required to complete their own enrolment form. Parents or legal guardians may sign on behalf of their dependents under the age of 16 years. Everyone 16 years and older must sign for themselves, unless they are unable. In these cases proof of enduring power of attorney may be required to prove a representative's relationship to the patient.
If you have any questions relating to how we many your health information, please do not hesitate to ask.
IF YOU HAVE SOMETHING TO SAY - Making and Resolving Complaints
What can I do if I am worried or unhappy about the service, or something goes wrong, and I feel my rights have been breached?
- Talk to the person you received the service from, or talk to the Practice Manager
- Get help and support from family and friends to raise your concerns with the provider of the service
- Seek the support of a free independent advocate to help you resolve your concerns.
Why should I make a complaint?
- Making a complaint is an important way of improving the quality of services
- The practice can take action to sort is out
- Knowing your concerns can lead to changes in practice and the way services are provided that will benefit other patients
Making a complaint
- You have the right to make a complaint about a provider in the way that is easiest for you
- You can make a complaint verbally, in person, or by phone or in writing a letter, fax or email
Making a compliment
- If we have exceed your expectations for a service you have received, we would love to hear your feedback.
- Please let us know so we can keep up the good work