What can I do if I am worried or unhappy about the service, or something goes wrong, and I feel my rights have been breached?
Talk to the person you received the service from, or talk to the business manager.
Get help and support from family and friends to raise your concerns with the provider of the service.
Seek the support of a free independent advocate to help you resolve your concerns.
Why should I make a complaint?
Making a complaint is an important way of improving the quality of services.
The practice can take action to sort it out.
Knowing your concerns can lead to changes in practice and the way services are provided that will benefit other patients.
Making a complaint:
You have the right to make a complaint about a provider in the way that is easiest for you.
You can make a complaint verbally, in person, or by phone or in writing a letter, fax or email.
Making a compliment:
If we have exceeded your expectations for a service you have received, we would love to hear your feedback. Please let us know so we can keep up the good work.