Test Results
This practice does NOT notify patients when test results are normal.
However patients should be advised that they can:
- call the nurse to obtain results
- view the results via ManageMyHealth Patient Portal
- request a copy of the results to be sent to them
Patients will also be informed that they will be notified of any clinically significant results as soon as possible.
Patients are asked to notify the practice if any of their personal details change:
- change of address
- change of mobile number
- change of email address
This is vitally important to ensure that notification of hospital appointments are not missed due to the patients not being contactable.
Making a Complaint
What can I do if I am worried or unhappy about the service, or something goes wrong, and I feel my rights have been breached?
You can:
Talk to the person you received the service from, or talk to the business manager.
Get help and support from family and friends to raise your concerns with the provider of the service.
Seek the support of a free independent advocate to help you resolve your concerns.
Why should I make a complaint?
Making a complaint is an important way of improving the quality of services.
The practice can take action to sort it out.
Knowing your concerns can lead to changes in practice and the way services are provided that will benefit other patients.
Making a complaint:
You have the right to make a complaint about a provider in the way that is easiest for you.
You can make a complaint verbally, in person, or by phone or in writing a letter, fax or email.
Making a compliment:
If we have exceeded your expectations for a service you have received, we would love to hear your feedback. Please let us know so we can keep up the good work.
General Enquiries: enquiries@avalonhealth.co.nz
Accounts: accounts@avalonhealth.co.nz
Complaints: sundee@avalonhealth.co.nz